Cready Customer Grievance Redressal

Grievance Redressal Procedure

The Company has established a two-level grievance redressal mechanism as detailed below:

Level 1: Customer Support

Customers may raise their grievance by sending an email with the subject line “Customer Grievance” to info@cready.in.

All grievances shall be acknowledged within 48 (forty-eight) working hours of receipt.
The Company shall endeavour to resolve grievances within 7 (seven) working days from the date of receipt.

Level 2: Escalation to Management

If the customer is not satisfied with the resolution provided at Level 1, the grievance may be escalated to senior management for further review.

Grievance Redressal Officer: Mr. Durwang Sawant

Email: support@cready.in

Contact No: 8169890193

Address:
Shubhjiwan Arcade, A-902, Swami Vivekananda Rd, near Borivali Station, opp. Moksh Plaza, Mhatre Wadi, Borivali West, Mumbai, Maharashtra – 400092

The escalated grievance shall be reviewed independently, and a final response shall be communicated to the customer after due examination.

Lending Partner Grievance Redressal

2. M Capital

Website: mcapital.co.in

Nodal Officer: Mr. Neeraj Komath (neeraj.komath@mcapital.co.in)

3. Bhanix Finance and Investment Limited (CASHe)

Bhanix Finance and Investment Limited (CASHe) ensures transparency about our Instant Digital Personal Loan. Loan amounts range from ₹50,000 to ₹3,00,000, with a fully digital process enabling disbursal in just 10 minutes. Flexible repayment tenures of 9, 12, or 18 months are available. The monthly interest rate, calculated using the reducing balance method, is up to 3%, with a one-time processing fee of up to 5.5%. These details are provided upfront to help you make an informed decision.

Level 1: How to log in a complaint/where can a complaint be made.

Any customer having a grievance, complaint, or feedback regarding the products and services offered by Bhanix Finance and Investment Limited (CASHe) is encouraged to reach out to us. You can share your concerns through our Customer Grievance Form available on our website. Please visit customercare@incred.com and fill out the form to register your complaint or provide feedback. Our team will review your submission and get back to you promptly to ensure your concerns are addressed effectively.

Level 2: Whom to approach for redressal

If you are not satisfied with the resolution provided to you, we request you to contact our Grievance Redressal Officer/Nodal Officer.

Name: Mr. Pushpinder Kaur
Email: grievance@bhanix.in
Phone: 9983107444
5th Floor, Paville House, Twin Towers Lane, Prabhadevi, Mumbai - 400025

Level 3: Quick Links for Bhanix Finance and Investment Limited (CASHe)

Our Website: bhanixfinance.com

4. EarlySalary Services Private Limited

Grievance Redressal Officer : Mr. Amit Nosina

Our Website: earlysalary.in

Customer Care: Mail to care@earlysalary.com

Phone: 020-67639797

Email: (grievance@earlysalary.com)

5. InCred Financial Services Limited

InCred Financial Services Limited offers transparent and customer-friendly financial solutions, including personal loans designed with flexible repayment options and a seamless digital experience. Customers can access loan-related information, grievance support, and product details through multiple official communication channels to ensure a smooth borrowing experience.

Level 1: How to log in a complaint/where can a complaint be made.

Any customer having a grievance, complaint, or feedback with respect to the products and services offered by InCred Financial Services Limited may contact the Customer Service Department through any of the following channels:

Phone: 18001022192
Email: care@incred.com
Address: Unit No. 1203, 12th Floor, B Wing, The Capital, Plot No. C-70, G Block, Bandra Kurla Complex, Mumbai - 400051, Maharashtra
Website: www.incred.com

Level 2: Whom to approach for redressal

Customers are requested to first raise their concerns through any of the channels mentioned above. If the issue is not resolved within 5 days or if the customer is not satisfied with the solution provided, the matter may be escalated to:

Name: Ms. Rosy Dsouza
Contact: 022-42117799
Email: care@incred.com

In case the complaint is still not resolved or the customer remains dissatisfied with the response, the customer may approach the Grievance Redressal Officer.

Grievance Redressal Officer Name: Mr. Vaidyanathan Ramamoorthy
Email: incred.grievance@incred.com
Telephone: 022-42117799
Address: InCred Financial Services Limited, 1203, 12th Floor, B Wing, The Capital, Bandra Kurla Complex, Mumbai - 400051

Level 3: Quick Links for InCred Financial Services Limited

Website: www.incred.com