Cready Customer Grievance Redressal
Grievance Redressal Procedure
The Company has established a two-level grievance redressal mechanism as detailed below:
Level 1: Customer Support
Customers may raise their grievance by sending an email with the subject line “Customer Grievance” to info@cready.in.
- All grievances shall be acknowledged within 48 (forty-eight) working hours of receipt.
- The Company shall endeavour to resolve grievances within 7 (seven) working days from the date of receipt.
Level 2: Escalation to Management
If the customer is not satisfied with the resolution provided at Level 1, the grievance may be escalated to senior management for further review.
Grievance Redressal Officer: Mr. Durwang Sawant
Email: durwang@switchmyloan.in
Contact No: 8169890193
Address:
Shubhjiwan Arcade, A-902, Swami Vivekananda Rd, near Borivali Station, opp. Moksh Plaza, Mhatre Wadi, Borivali West, Mumbai, Maharashtra – 400092
The escalated grievance shall be reviewed independently, and a final response shall be communicated to the customer after due examination.
Lending Partner Grievance Redressal
2. M Capital
Website: mcapital.co.in
Nodal Officer: Mr. Neeraj Komath (neeraj.komath@mcapital.co.in)
3. Bhanix Finance and Investment Limited (CASHe)
Bhanix Finance and Investment Limited (CASHe) ensures transparency about our Instant Digital Personal Loan. Loan amounts range from ₹50,000 to ₹3,00,000, with a fully digital process enabling disbursal in just 10 minutes. Flexible repayment tenures of 9, 12, or 18 months are available. The monthly interest rate, calculated using the reducing balance method, is up to 3%, with a one-time processing fee of up to 5.5%. These details are provided upfront to help you make an informed decision.
Level 1: How to log in a complaint/where can a complaint be made.
Any customer having a grievance, complaint, or feedback regarding the products and services offered by Bhanix Finance and Investment Limited (CASHe) is encouraged to reach out to us. You can share your concerns through our Customer Grievance Form available on our website. Please visit customercare@incred.com and fill out the form to register your complaint or provide feedback. Our team will review your submission and get back to you promptly to ensure your concerns are addressed effectively.
Level 2: Whom to approach for redressal
If you are not satisfied with the resolution provided to you, we request you to contact our Grievance Redressal Officer/Nodal Officer.
- Name: Mr. Pushpinder Kaur
- Email: grievance@bhanix.in
- Phone: 9983107444
- 5th Floor, Paville House, Twin Towers Lane, Prabhadevi, Mumbai - 400025
Level 3: Quick Links for Bhanix Finance and Investment Limited (CASHe)
Our Website: bhanixfinance.com
4. EarlySalary Services Private Limited
Grievance Redressal Officer : Mr. Amit Nosina
Our Website: earlysalary.in
Customer Care: Mail to care@earlysalary.com
Phone: 020-67639797
Email: (grievance@earlysalary.com)